FREE worldwide shipping from Armenia
and FREE custom designs for flat weaves
Payment & Delivery
Updated on 13/09/2023
Payments on www.therugcode.com are carried out through Inecobank CJSC’s virtual POS system, accepting Visa, Mastercard, and ArCa cards. We only accept Armenian drams (AMD) for payment.
International delivery to the US is carried out through Buy Armenian's delivery services. Internationally delivery to all other locations are carried out by "HAYPOST" CJSC, "ONEX" LLC, or “UMAKS” LLC, the official representative of DHL Worldwide Express in Armenia.
For deliveries within the territory of the Republic of Armenia, products that are up to 20kgs in weight are delivered through "HAYPOST" CJSC. For products weighing more than 20kgs, an individual approach is applied, agreed in advance with the buyer.
The cost of products displayed on www.therugcode.com does not include the cost of shipping. After selecting the country of delivery, customers will see the cost of shipping, which is additional to the cost of the product(s). The cost of products displayed on www.therugcode.com does not include any customs clearance fees or other fees in the country of delivery. If an additional customs clearance fee is charged in the country of delivery, www.therugcode.com is not responsible for it.
After confirming the order by the customer through www.therugcode.com, and after payment for products is successfully received by our bank, the order is placed with our local partners within 3 business days. Customers have the right to cancel their order and receive a full refund until 7:00 pm Pacific Standard Time the following day. Cancellations after 7:00 pm Pacific Standard Time the following day are not accepted. The making of products can take up to 7 weeks. Once the product is made and passes our internal quality assurance checks, it is sent to the delivery service in Yerevan within 3 business days. Delivery can take up to 8 weeks. The delivery service used is determined by the customer during the checkout process on www.therugcode.com based on the country of delivery, outstanding any special request by the customer, which should be communicated to www.therugcode.com over email by contacting hello@therugcode.com. We are happy to answer all customer questions before and after orders are placed.
Copies of shipping receipts and tracking numbers are sent by www.therugcode.com to the customer within 2 business days of receiving them. Receipt of shipping confirmations and tracking numbers vary according to each delivery service.
The customer understands and agrees that any delays, damages, or alterations to purchased products that are incurred during delivery are not the responsibility of www.therugcode.com.
Rugs are sent to the customer folded and packed in the form of a parcel.